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INFO


Terms & Conditions

Shipping 

Please allow 3-5 business days for processing and up to 5 days for delivery. All DivaDolly's are shipped via TNT, Monday-Friday, business days (excluding holidays). We do not accept responsibility for stolen merchandise once delivered. All packages are insured. 
We currently ship to all Australian and New Zealand States. 
If you are interested in International Shipping, please contact info@divadolly.com DivaDolly, LLC will inquire about international shipping rates.

Warranty 

DivaDolly, Pty Ltd ensures that all products are manufactured to meet the highest quality standards. Our products are under a manufacturer's warranty for 90 days from the date of purchase. Defects under warranty include a defect in material or workmanship at time of purchase and will be carefully assessed by our staff. The DivaDolly manufacturer's warranty does not cover any damage as a result of misuse. This includes accident damage, neglect, exposure to extreme temperatures, spills, stains, transport damage, exceeding the weight restrictions, everyday wear and tear, abrasion and/or dents. Please contact DivaDolly, Pty Ltd to inquire about procedures in filing a claim under DivaDolly’s manufacturer warranty. All returns under warranty will be sent a return invoice slip and it must be included in the return shipment. Payment for the return shipping under a warranty claim is the responsibility of DivaDolly, Pty Ltd.

Privacy policy

This privacy policy sets out how DivaDolly Australia PTY LTD uses and protects any information that you give DivaDolly Australia PTY LTD when you use this website.
DivaDolly Australia PTY LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
DivaDolly Australia PTY LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from February 1, 2016.
What we collect
We may collect the following information:
Name
Email Address
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@divadollyaustralia.com.au
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We do not use your personal information to send you promotional information about third parties.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:
DivaDolly Australia PTY LTD
19A Alex Wood Drive
Forrestdale Western Australia 6112

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

  

Terms of service

Payment Options 
We accept Visa, MasterCard, PayPal, American Express, AfterPay and Laybuy. DivaDolly requires full payment at the time of purchase.

Intellectual Property of Diva Dolly, LLC. (DivaDolly) 
DivaDolly is the sole and exclusive owner of all trademarks, copyrights, artwork, packaging design, logos, copy, literary text and advertising material of any sort which in any way utilizes, incorporates or is associated with the intellectual property as stated herein, whereby, DivaDolly is the sole owner of the trademark DIVADOLLY, which mark is valid and subsisting and includes formative marks thereof that comprise the words “Diva” with or without “Dolly” in conjunction with any offering, use and/or advertisement of goods that relate to trunks [luggage], wardrobes, suitcases and similar devices that may be used to carry or store items; and services that relate to those goods including travel, stage, entertainment, and performance events (collectively, the “DIVADOLLY Mark”). DivaDolly is the sole owner of any and all trade dress and copyrights subsisting in the trade dress of goods marked with or offered under the DIVADOLLY Mark, including trade dress in or on the actual product, its packaging and designs. DivaDolly is the sole owner of all other intellectual property rights that relate to and or concern goods and services advertised, sold, or offered by it, including those rights secured under United States Design Patent No. D625,517 for a “Portable wardrobe trunk,” as filed October 20, 2008 (a copy of which has been provided to the Account Holder), of which the Account Holder agrees that said patent is valid and subsisting. Apart from any intellectual property of DivaDolly, as defined herein, that is offered, used and/or advertised by DivaDolly in conjunction with any offering, use or advertisement contemplated in this agreement, no other trademark, logo or intellectual property otherwise may be affixed to, or used in connection thereto by or under the direction of Account Holder. Any violation of this resulting in the creation of any intellectual property shall inure to the sole and exclusive benefit of divadolly.

 

Intellectual Property of DivaSquad™
DivaSquad is the sole and exclusive owner of all trademarks, copyrights, artwork, packaging design, logos, copy, literary text and advertising material of any sort which in any way utilizes, incorporates or is associated with the intellectual property as stated herein, whereby, DivaSquad is the sole owner of the trademark DIVASQUAD, which mark is valid and subsisting and includes formative marks thereof that comprise the words “Diva” with or without “Squad” in conjunction with any offering, use and/or advertisement of goods that relate to class(es) 14; 18; 21; 25 and similar devices that may be used to carry or store items; and services that relate to those goods including travel, stage, entertainment, and performance events (collectively, the “DIVASQUAD Mark”). DivaSquad is the sole owner of any and all trade dress and copyrights subsisting in the trade dress of goods marked with or offered under the DIVASQUAD Mark, including trade dress in or on the actual product, its packaging and designs.  Apart from any intellectual property of DivaSquad, as defined herein, that is offered, used and/or advertised by DivaSquad in conjunction with any offering, use or advertisement contemplated in this agreement, no other trademark, logo or intellectual property otherwise may be affixed to, or used in connection thereto by or under the direction of Account Holder. Any violation of this resulting in the creation of any intellectual property shall inure to the sole and exclusive benefit of DivaSquad.